City of Austin, Texas
Development Services Department (DSD)

Assistant Director of Customer & Employee Experience
Salary is commensurate with qualifications.
The City offers an excellent comprehensive benefits package.
Application Deadline: Friday, November 29, 2019.

Austin is a vibrant and dynamic city that tops numerous lists for business, entertainment, and quality of life, as well as one of the country’s most popular, high-profile “green” and culturally rich cities. From the home of state government and the University of Texas, to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round outdoor recreation activities and attractions.

The City of Austin is seeking a transformational, progressive and empowering Assistant Director of Customer & Employee Experience who will bring to the table a track record of innovative, high-level leadership, and excellent employee engagement to be a servant leader of this diverse and high-functioning Department. The ideal candidate shall have a strong business acumen, a history of customer service excellence, effective leadership, strategic planning, employee development and relations, as well as fiscal management of multiple programs and operations. This position is part of the Development Services Department, which coordinates all private development reviews and inspections with 14 other city departments and Travis County.

Qualified candidates shall have a Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, Urban Planning, and Engineering or in a field related to the job, plus six (6) years of related experience in the environmental field, public, or business administration, four (4) years of which were in a managerial capacity. A Master’s degree may substitute for experience up to a maximum of two (2) years. Experience in Human Resources and Finance is a plus!

To be considered, please submit a cover letter, resume, and six work-related references (two peers, two supervisors and two subordinates) on our website:

For more information contact:

Kylie Wilson
CPS HR Consulting

To view an online brochure for this position visit:
City of Austin website:

The City of Austin is an equal opportunity employer.